FAQ
Product Information:
1. What is MySipSeal™?
MySipSeal™ is a reusable can lid with a built-in straw and flip cover. It helps make canned drinks easier to sip while reducing everyday spills and keeping the drinking area covered.
2. Which cans does MySipSeal™ fit?
MySipSeal™ is designed to fit many common 330 mL–500 mL standard beverage cans. Fit may vary depending on the shape and opening of the can.
3. Does it fit slim or wide-mouth cans?
MySipSeal™ is not recommended for slim, unusually shaped, short stubby, or wide-mouth cans. For the best fit, use it with a standard-sized can top.
4. Is MySipSeal™ completely spill-proof?
MySipSeal™ is spill-resistant and helps reduce splashes and mess. It is not designed to guarantee zero leakage in every position, so keep the can upright when possible.
5. How do I use it?
Press the lid firmly onto the top of your can until it sits securely. Open the flip cover, sip through the straw, and close the cover between drinks.
6. How do I clean MySipSeal™?
Rinse it with warm water, wash it with mild soap, rinse again, and let it air dry completely before reusing or storing. Hand washing is recommended.
7. What is included with my order?
Each set includes:
- 1 × MySipSeal™ can lid
- 1 × reusable straw
8. Can I reuse it?
Yes. MySipSeal™ is designed to be washed and reused for multiple canned drinks. Clean it after each use for the best hygiene and performance.
9. Should I check the fit before drinking?
Yes. After attaching MySipSeal™, gently check that the lid sits evenly and securely around the can. Do not use it if the lid feels loose or does not fit the can properly.
10. Can children use MySipSeal™?
MySipSeal™ contains small components and should be used by children only with adult supervision. It is not intended as a toy.
General:
Do you ship internationally?
Yes, MySipSeal™ ships internationally! We are committed to bringing our high-quality products to customers around the world. Please visit our shipping information page for details on international shipping rates and delivery times. If you have any questions, our customer service team is here to help.
Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Help! I think my order is lost!
Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.
Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout
Shipping & Returns:
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 8-14 business days (once dispatched).
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
*All shipping times exclude clearance/customs delays
What is your return policy?
We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.
Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.